Glossary of transportation terms

Border towns

THE RIDE (the paratransit service of the MBTA) operates with a core service area that includes Boston, Brookline, Cambridge, and Somerville. All towns outside the core area (including Newton) are considered to be border towns.

Core area

THE RIDE (the paratransit service of the MBTA) operates with a core service area that includes Boston, Brookline, Cambridge, and Somerville. All towns outside the core area (including Newton) are considered to be border towns.

Curb-to-curb

Passengers are both collected and dropped off roadside, at the curb.

Door-through-door

Passengers are offered assistance between their home and through the door of their destination. This may include ensuring that the passenger gets into the lobby of a medical building, for example. For more intensive service (e.g., making sure the passenger gets from the lobby to their physician's office within the medical complex), a medical escort is required. Compare this level of service with door-to-door service , personal escort service, and medical escort service.

Door-to-door

Passengers are picked up at the door of their home and delivered to the front door of their destination. Compare this level of service with door-through-door service , personal escort service, and medical escort service.

Medical escort service

This service provides a person who will accompany the passenger from their home to the office where their medical appointment takes place. The medical escort will accompany the passenger to the appointment and take notes if necessary. The medical escort will then accompany the passenger all the way back home (i.e., through the door of their home). This is a highly personal service and can be provided by either paid employees or volunteers. Compare this service to personal escort service, door-to-door service, and door-through door service.

Paratransit

Services catering to individuals with disabilities who are unable to access fixed-route bus, train, and trolley services such as the T or municipal buses.

Personal escort service

This service provides a person who will accompany the passenger from their home to their specific destination and will help with packages, mobility, and other personal needs. The personal escort will then accompany the passenger all the way back home (i.e., through the door of their home). Personal escorts are available for trips of all kinds such as shopping and social engagements. This is a highly personal service and is usually provided by paid employees and/or paid personal care aides (PCAs). Compare this service to medical escort service, door-to-door service, and door-through door service.