MassHealth PT-1 (prescription for medical transportation)

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MassHealth members may be eligible for non-emergency transportation when access to public or private transportation is not available to and from MassHealth covered services, including:

  • doctors’ appointments
  • counseling
  • day habilitation

Who can use this option? Any MassHealth member within a category that includes transportation-eligible coverage (Standard, CommonHealth, CarePlus, or others) can qualify.

Your MassHealth medical provider must complete, sign, and submit a Prescription for Transportation (PT-1) form on your behalf.

How much does it cost? Free; no charge
When is this option available? Any time you require covered medical services. Please call your transportation broker or the MassHealth Customer Service Center for details.
How far ahead do you need to plan? Whenever possible, please schedule trips at least three (3) days in advance.

If the time of your return trip is unknown, you may elect to set up a "will-call" ride. After your medical appointment is over, you will contact your transportation broker for a ride home. The broker then has up to 60 minutes to provide a transportation company to conduct the trip.

It can take up to three business days for the PT-1 form to be processed once it is received from your health care provider. If you need transportation sooner, your health care provider can contact MassHealth by phone to provide a verbal authorization.

Once the PT-1 form has been processed, you will receive a letter in the mail informing you that your PT-1 form has been either approved or denied. If denied, you will be given a reason for the denial and information on how to appeal it.

If approved, you will receive instructions on how to set up your transportation. Please contact your transportation broker to schedule transportation services.

What accommodations are available?
  • Wheelchair accessible vehicles are available.
  • Non-emergency ambulance service is available if your medical condition requires it. The staff will be able to enter the home to provide further assistance.
  • Your medical provider can indicate on the PT-1 form whether you require an escort. If approved, you may bring an escort (e.g., friend, family member, or personal assistant) with you to your medical services. You must arrange the escort on your own; escorts are not provided as part of the MassHealth service.
  • Transportation service is curb-to-curb, not door-to-door.
Notes Please refer to the MBTA's PT-1 brochure (available online) for more details.

Brokers (i.e., transportation service providers) oversee their contracted transportation companies. Brokers check the criminal records database (CORI) and the Registry of Motor Vehicles yearly to ensure that drivers and monitors are eligible to provide service to MassHealth members. Vendor staff must pass a drug and alcohol test. Vehicles are inspected at least yearly, and more frequently if needed. Drivers also receive special training. Ninety-nine percent of all trips provided by brokers are on time and complaint free.

You may be sharing rides with other MassHealth members.

Drivers are not allowed to make any unscheduled stops (e.g., pharmacies, fueling stations, coffee shops, convenience stores, etc.).

Contact Details If you are approved for MassHealth transportation, a transportation broker will be assigned to you. Only your broker can arrange rides for you. After you set up transportation for the first time, your broker will send you a welcome letter with additional information and full contact info. Any service comments or complaints should be directed to your assigned broker.

For any other general questions, please feel free to contact the MassHealth Customer Service Center:

  • Phone: (800) 841-2900
  • TTY: (800) 497-4648

On the Web: