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Call center graphicStarting in July 2017, customer service inquiries to the MBTA are being answered not by MBTA employees, but by employees of a for-profit Salisbury, North Carolina corporation that was fined $100,000 by the MBTA in May 2017 for "a series of contract violations."  ...continue reading "Customers wary of MBTA’s new customer service contractor"

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Hay Building, Portland MaineThose of you who came to our fabulous Ice Cream Social in June will remember our discussion of the many car-free day trips available to seniors from Brookline (MA). One of the many exciting trips we discussed was taking the Amtrak Downeaster to Maine. It's since been pointed out to us by an intrepid senior that once you're at the Amtrak station in Portland, it's about 3 miles from the station to downtown. For this leg of your journey, you have several options. ...continue reading "Local Transportation in Portland, Maine"

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Unfortunately, customer service support has always been notoriously difficult to get from Uber. Now, by withdrawing from offering all help via phone or email, they've actually made it harder to get help when you need it. And it's even more difficult if you're not one of their registered customers. ...continue reading "Uber customer service says they’re “here to help”… but are they?"

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At a board meeting on June 26, 2017, the MBTA provided more detail on its plans for installing new, federally-mandated crash prevention measures. ...continue reading "MBTA commuter rail shutdowns to begin in July 2017"

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You're invited to an ice cream social hosted by TRIPPS! Want to plan a summer getaway but don’t want to drive? Come hear about various day trips in and around Boston that you can get to without a car. ...continue reading "Car-free Day Trips & Sweet Dips"

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A company called Busy Bee once provided low-cost or free medical transportation during business hours to seniors throughout Greater Boston. Unfortunately, last month, they announced that they were going out of business effective immediately. This announcement left many seniors struggling to get to their medical appointments.

Springwell is the Area Agency on Aging that covers Belmont, Brookline, Needham, Newton, Waltham, Watertown, Wellesley, and Weston. They recently put together a plan to help support seniors who formerly would have relied on Busy Bee for medical transportation during the week. ...continue reading "Temporary program in place to support former Busy Bee customers in Greater Boston"

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The MBTA is inviting the public to come have a look at the new Orange Line mockup car. The vehicle will be available to be viewed by the public on Tuesday, April 4th and Wednesday, April 5 from 7 a.m. to 7 p.m. each day. ...continue reading "Come check out the new Orange line vehicles!"

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UPDATE: Significant developments have emerged in the story of this ride-hailing company. See the Boston Globe or Patch for details.

We may be seeing some movement on the planned launch of the innovative Safr ride-hailing app, which is very similar to other ride-hailing apps like Uber or Lyft but will offer only female passengers rides in cars driven only by women. According to the Boston Globe, Safr is now "organizing private tests in Boston and plans to launch publicly this spring, despite questions about whether its business model is legal." ...continue reading "Safr app bills itself as “Ride-Hailing for Women”"

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For many years, the Rotary Club has hosted a Dancing with the Brookline Stars event, which pairs local Brookline residents with professional dancers to perform ballroom dance routines to help raise money for both their designated charities and the rotary club. In November 2016, they hosted their fourth such annual event. ...continue reading "Dancing for Senior Transportation!"

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