Starting in July 2017, customer service inquiries to the MBTA are being answered not by MBTA employees, but by employees of a for-profit Salisbury, North Carolina corporation that was fined $100,000 by the MBTA in May 2017 for “a series of contract violations.” Share this!
Unfortunately, customer service support has always been notoriously difficult to get from Uber. Now, by withdrawing from offering all help via phone or email, they’ve actually made it harder to get help when you need it. And it’s even more difficult if you’re not one of their registered customers. Share