Starting in July 2017, customer service inquiries to the MBTA are being answered not by MBTA employees, but by employees of a for-profit Salisbury, North Carolina corporation that was fined $100,000 by the MBTA in May 2017 for "a series of contract violations." ...continue reading "Customers wary of MBTA’s new customer service contractor"
Those of you who came to our fabulous Ice Cream Social in June will remember our discussion of the many car-free day trips available to seniors from Brookline (MA). One of the many exciting trips we discussed was taking the Amtrak Downeaster to Maine. It's since been pointed out to us by an intrepid senior that once you're at the Amtrak station in Portland, it's about 3 miles from the station to downtown. For this leg of your journey, you have several options. ...continue reading "Local Transportation in Portland, Maine"
Unfortunately, customer service support has always been notoriously difficult to get from Uber. Now, by withdrawing from offering all help via phone or email, they've actually made it harder to get help when you need it. And it's even more difficult if you're not one of their registered customers. ...continue reading "Uber customer service says they’re “here to help”… but are they?"
At a board meeting on June 26, 2017, the MBTA provided more detail on its plans for installing new, federally-mandated crash prevention measures. ...continue reading "MBTA commuter rail shutdowns to begin in July 2017"
You're invited to an ice cream social hosted by TRIPPS! Want to plan a summer getaway but don’t want to drive? Come hear about various day trips in and around Boston that you can get to without a car. ...continue reading "Car-free Day Trips & Sweet Dips"
A company called Busy Bee once provided low-cost or free medical transportation during business hours to seniors throughout Greater Boston. Unfortunately, last month, they announced that they were going out of business effective immediately. This announcement left many seniors struggling to get to their medical appointments.
Springwell is the Area Agency on Aging that covers Belmont, Brookline, Needham, Newton, Waltham, Watertown, Wellesley, and Weston. They recently put together a plan to help support seniors who formerly would have relied on Busy Bee for medical transportation during the week. ...continue reading "Temporary program in place to support former Busy Bee customers in Greater Boston"
Join us on May 23rd for a talk by Dr. Lisa D’Ambrosio titled Keeping People Mobile Today and Tomorrow: Research at the MIT AgeLab. She will describe the purpose and perspective of the MIT AgeLab and present the results of several recent projects. ...continue reading "Join us on May 23rd as we welcome the MIT AgeLab!"
We have expanded, revised, and added information to the TRIPPS Resource Guide! Now you can find information about new ride-hailing apps like Safr and entries on connecting to the airport and trains, grocery store delivery services, and apps for tracking fixed route transit systems like the MBTA buses and trains. This robust print publication can be found in PDF form here.
Dozens of MBTA apps are available out there for commuters and passengers. But now, only one — the aptly named Transit App — has the Massachusetts public transportation agency's official endorsement. ...continue reading "Transit smartphone app makes using the T a breeze"
The MBTA is inviting the public to come have a look at the new Orange Line mockup car. The vehicle will be available to be viewed by the public on Tuesday, April 4th and Wednesday, April 5 from 7 a.m. to 7 p.m. each day. ...continue reading "Come check out the new Orange line vehicles!"