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The Brookline Senior Center is pleased to announce that they are now able to offer free transportation for eye care appointments. This program operates under the auspices of the HELP Program (Brookline’s subsidized home care program for seniors). ...continue reading "iCare program helps Brookline residents get to eye appointments"

by Lea Mannion

Two recent updates to the MBTA service have been life-changing--or at least day changing!--for many of us that use public transit regularly: changes to the Silver Line and Signage. ...continue reading "S & S on public transportation in Boston"

by Jane Gould, Ph.D.

My colleagues and I teach seniors how to use rideshare services like Uber and Lyft. I grew up in a town where there was no bus service or taxi service. It also lacked for bike lanes or sidewalks. If you did not have a car, you had no mobility. ...continue reading "Smartphones for Seniors!"

The Massachusetts Executive Office of Energy and Environmental Affairs and Department of Transportation are hosting a series of four listening sessions on the challenge of reducing greenhouse gas emissions from the transportation sector. ...continue reading "Climate & the Transportation Sector Listening Sessions"

MassDOT pie chartWe received an email recently asking for some data:

Dear TRIPPS,

I would like to know the percentage (and number) of non-driving residents in Greater Boston. Can you help?

Now, we don't compile numbers on this, although organizations like Massachusetts Smart Growth Alliance or MassDOT do. However, we took a stab at giving his emailer an answer, based on data that were available to the public. Here's how we replied. ...continue reading "How many of our neighbors in Greater Boston don’t drive?"

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Call center graphicStarting in July 2017, customer service inquiries to the MBTA are being answered not by MBTA employees, but by employees of a for-profit Salisbury, North Carolina corporation that was fined $100,000 by the MBTA in May 2017 for "a series of contract violations."  ...continue reading "Customers wary of MBTA’s new customer service contractor"

Hay Building, Portland MaineThose of you who came to our fabulous Ice Cream Social in June will remember our discussion of the many car-free day trips available to seniors from Brookline (MA). One of the many exciting trips we discussed was taking the Amtrak Downeaster to Maine. It's since been pointed out to us by an intrepid senior that once you're at the Amtrak station in Portland, it's about 3 miles from the station to downtown. For this leg of your journey, you have several options. ...continue reading "Local Transportation in Portland, Maine"

Unfortunately, customer service support has always been notoriously difficult to get from Uber. Now, by withdrawing from offering all help via phone or email, they've actually made it harder to get help when you need it. And it's even more difficult if you're not one of their registered customers. ...continue reading "Uber customer service says they’re “here to help”… but are they?"

At a board meeting on June 26, 2017, the MBTA provided more detail on its plans for installing new, federally-mandated crash prevention measures. ...continue reading "MBTA commuter rail shutdowns to begin in July 2017"

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